Infrastructure

Sturdy Infrastructure

We provide end-to end services that operate, monitor, and cover the entire span of IT Infrastructure right from application management to storage management. Our services help clients in mitigating risks; optimize their IT infrastructure, gain access to niche skills improve response-times, and improve their business efficiencies.

  • Desktop Management
  • Server Management
  • Application Management
  • Network Management
  • Storage Management
  • Database Management
  • Security Management

  • Exhaustive power back up systems.
  • Telephony redundancy and hardware infrastructure that includes built-in backup systems.
  • Stringent SLA's with all our suppliers and vendors.
  • A fully documented and tested business continuity and disaster recovery plan.
  • High end telecommunication equipment - Cisco Routers.
  • IBM servers.
  • Detailed back up and disaster recovery systems.
  • Microsoft Exchange Server 2013 to ensure a good user experience .
  • Microsoft TMG,CISCO PIX firewalls to ensure data security .

  • Customized front-end CRM solutions, specific to both the client's needs.
  • Customized detailed reports, showing total program performance.
  • Voice and data integration.
  • Remote monitoring.

  • Information Security Risk Management (ISRM) to identify priorities and mitigate risk.
  • Risk scorecard to priorities risk mitigation plans at the organization level and at the client program level.
  • Employees undergo reference checks and background checks.
  • They also have to sign an NDA and accepted use policy.
  • 100 percent of frisking for all employees for different types of media including tape, laptops, CD's and USB drives.
  • Visitors are also screened and frisked though metal detectors and hand frisking machines.
  • Audits-internal, client, and external.
  • Anti-fraud policy in place.

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AITPL

The first BPO as AITPL set up in the Kashmir valley was one and only of its kind. AITPL met with great challenging farm duties and responsibilities.AITPL is a trusted in bringing to bear our considerable BPO expertise and technology to create value for our clients.